Velvet Kaftan Suit Set with Embroidered Potli Bag

When will my order be dispatched?

Once you have placed an order from the website, you will receive an order confirmation call from our Customer Care team. After the confirmation from your end, we dispatch the order within 24 hours.

When will my order be delivered?

In Mumbai, Delhi, Pune, Bangalore, Gurugram, Gujarat, Indore, Jaipur, Nagpur, Hyderabad, and Chennai, we deliver within 3-4 working days. In other cities, we deliver within 5-6 working days.

How can I track my order?

1. Login > My Account > My Orders
2. Select the order you wish to track
3. You will be able to check the status and estimated delivery date over there.You will also receive the tracking details on your registered Email ID/ Whatsapp number once your order has been dispatched.

Is express delivery available in my city?

In Mumbai, Delhi, Pune, Bangalore, Gurugram, Gujarat, Indore, Jaipur, Nagpur, Hyderabad, and Chennai, we deliver within 3-4 working days.

What are your payment modes?

You can pay through NEFT/ UPI/ Debit Card/ Credit Card/ Wallets/ Cash On Delivery.

Do I get any discounts for online payment?

Yes, you get Flat 10% off on paying online.

Do you offer Cash on Delivery (COD)?

Yes, you can pay for your order on delivery.

What are the charges for COD?

The COD option is free of cost. No additional charges requested.

What should I do if my online payment fails?

Please retry making the payment and crosscheck if the details entered are accurate. Any amount debited from your account after a payment failure will be credited back within 7-10 days, after we receive a confirmation from the bank. You can also use the Cash on Delivery (COD) payment option if unable to make payment online.

For further help, you can connect with our Customer Care team

Call 73836 58536
Or by e-mail: support@satimastore.com

Sign into your account
1. Go to My Account > My Orders
2. You’ll see an option to Return alongside your recent orders.
Once you have placed a request for return, you will receive a confirmation call from our Customer Care team to facilitate the same.

If the size doesn’t fit, can I exchange?

Yes, you can request return through ‘My Orders’ section on our website. Our Customer Support team will contact you for further procedure.

When will I receive my refund

Once the order has been picked up from your address, refund will be initiated within 24-48 hours.

If I had placed an order on Cash on Delivery, how will I receive my refund?

Once the refund has been initiated, you will receive a link on your registered WhatsApp number to enter the preferred account details for refund transaction.

How can I cancel my order?

You will receive an order confirmation message on WhatsApp immediately after placing the order. It includes an option to cancel the order. However, if you have already confirmed the order from your end, you can cancel within 24 hrs by reaching out to our customer support team at +91 7383658536 (Also on WhatsApp).

How are your products so affordable?

To make the products affordable for our customers, we cut down on the supply chain and deliver the products directly from the manufacturers.

Are your products quality checked?

Yes, we source products from verified vendors only. Each of our products goes under a 6-step long quality check before finalising for sale.

Where are your products manufactured?

Our products are manufactured in the textile hub of India, Surat, Gujarat.